Terms and Conditions

"Cottage" refers to Shepherd's Cottage, Plan Farm, Isle of Bute PA20 9LX
"Customer", "you", "your" shall mean or refer to the individual who made the booking;
"Plan Farm Website" shall mean our website at www.planfarmbute.co.uk;
"Proprietor", "us", "we" shall mean Mr. Brian Hill and Mrs Janet Hill of Plan Farm, Kingarth, Isle of Bute PA20 9LX trading as Barn Owl Associates
"You", "your" shall mean or refer to the Customer's party.

Contract and Booking

  • 1. Bookings should normally be made through our agents "Cottages4you", but you are able to make 'Late Availability' bookings direct with the proprietor up to two weeks in advance of your planned stay. When you make a direct booking in this way, you will receive a booking summary by email to the address you provide. This shall form a contract.

  • 2. The Customer must be at least 18 years of age and authorised to make the booking on the basis of these Terms and Conditions by all other members of the party. By making this booking, the Customer confirms that he /she is so authorised and that he / she has agreed to the Terms and Conditions herein.

  • 3. When you receive your confirmation, you should check the details carefully. If anything is incorrect, you must tell us immediately. The Proprietor cannot be held liable for any mistakes that arise from you providing the wrong booking details.


  • 4. For 'Late Availability' bookings direct with the proprietor, we require  the full amount due to secure your booking. If you are paying by cheque, this should be made in time to clear before your arrival date and should be made payable to "Barn Owl Associates". If you prefer to pay by Bank Transfer or Paypal then please request details.

  • 5. For direct bookings please make sure we receive your payment at the time of booking.

  • 6. A condition of staying with us is that you look after the holiday home with care. We reserve the right to request a security deposit of £100, which if requested must be paid with your balance payment or prior to your use of the cottage. The cost of any damaged or missing items or exceptional cleaning will be deducted from this deposit and the remainder returned to you. We reserve the right to invoice the person booking the holiday for any replacements and additional costs incurred.

  • 7. We will do everything we reasonably can to honour our commitments to you, but you accept our maximum liability to you on any grounds whatsoever is limited to the amount you have paid us prior to the problem arising, save for personal injury or death caused through our negligence.

  • 8. If any payment due in relation to your booking is not paid by the appropriate date then we are entitled to assume that you wish to cancel your booking. 

Check In / Check Out

  • 9. You may check in any time between 4pm – 9pm on your day of arrival (or earlier if prior arrangements have been made with us). Check out is any time before 10am on your last day. Please let us know your estimated time of arrival.

Information Pack

  • 10. Shepherd's Cottage comes with an Information Pack of useful information and the proper operation of the specific facilities and services provided in your cottage. As some of our facilities (including the cottage's heating) may not be familiar to all our guests it is essential that you familiarise yourself with the information pack on arrival. It is a condition of our contract with you that you respect the facilities provided and comply with the user conditions set out in the information pack.

  • 11. You undertake to leave the cottage without demand at the termination of the agreed period of hire.

Property Care and Visitor Obligations

  • 12. There is strictly no smoking within the cottage. A surcharge will be made for cleaning fabrics on evidence of smoking in the cottage.

  • 13. You are allowed to bring up to two dogs with you, they must not be left unsupervised in the cottage at any time, nor must they be allowed in the bedrooms or on the furniture. If they are wet or muddy after a walk, then we ask that they be brought in the back door and dried and cleaned in the utility room before coming in to the rest of the cottage. Please remember that this is a working farm, and at no time must dogs be allowed loose in areas where livestock are grazing. No other pets are permitted.

  • 14. The number of guests at any time is restricted to the number of guests as indicated on the booking form.

  • 15. The cottage will be carefully prepared for your arrival and a full record of contents and condition recorded for your approval which we will ask you to sign within 24 hours of your arrival. In the unlikely event that you discover any damaged items on arrival, you agree to inform us immediately (so that you will not be held liable and for us to arrange a repair / replacement as soon as possible).

  • 16. The Proprietor has the right to enter the property at any reasonable time for the purpose of inspection, repairs, etc. except in cases of emergency where quick access is vital, in which case the Proprietor is entitled to enter the cottage at any time without giving you prior notice.

  • 17. During your stay, you are responsible for the contents of the property and we will pass on the cost of any damages / breakages/losses to you (beyond reasonable wear and tear).

  • 18. You agree to leave the cottage in a clean and tidy condition. Cleanliness is important to us and to our guests. In the aforementioned Information Pack you will find a note of the standard professional cleaning time required for your cottage. In the event that additional time and materials are required following your departure they will be invoiced to you at cost.

  • 19. You agree that the cottage booked to you by the Proprietor is to be used for the purposes of a holiday let only. The booking agreement confers a right to occupy the accommodation for the agreed period only.

  • 20. You shall not sub-let the cottage or any part thereof.

  • 21. Plan Farm is a tranquil place, and we ask you help us in keeping it that way. You agree to prevent any member of your party from causing a nuisance or disturbance in or around the cottage. In the event of such a problem arising, we reserve the right to require you to vacate the property on demand without payment of compensation to you.

  • 22. We ask guests to be aware that this is a working farm, and in the interests of safety, entry to all buildings, sheds, storage and livestock handling areas is strictly forbidden.

Rural Clause

  • 23. Part of the charm of the countryside, with the beauty of our natural scenery and our distance from the bustle of the city, means that we have less security of supply of services that are taken for granted in cities. Thankfully problems such as power cuts are few and far between at Plan Farm. In the unlikely event of any such problems during your stay with us we will use our reasonable endeavours to procure their early resolution on receiving notice thereof. However, for the avoidance of doubt, you accept that as the extent of our liability.

  • 24. The nearest shop is approximately 3 miles away in the village of Kilchattan Bay, and the main shopping area is approximately 10 miles away in Rothesay.

  • 25. The nearest public transport is the bus stop at Kingarth Hotel approximately 2 miles away.

  • 26. There is limited mobile phone signal within the cottage, a better reception can usually be found approximately 50 meters from the cottage. A land line telephone will be made available in the case of emergencies.

  • 27. Free Wi Fi is available in the cottage, but we reserve the right to limit its use if its use impacts severely on the availability of internet services for the normal running of the farm office.

  • 28. Shepherd's Cottage is serviced by a private water supply, which is tested by Environmental Health and is passed suitable for drinking.


  • 29. Please ensure that the house is left secure when you go out. In the unlikely event that anything of yours is stolen from the cottage (locked or unlocked) it will be your own responsibility.

  • 30. Equally, please ensure that your vehicles are securely locked and parked without obstruction.

Your Payment Includes

  • 31. Your payment covers the following: (a) Use of linen and towels (b) Crockery, pots, pans, glasses and cutlery (c) An appropriate supply of hot water and central heating generated by our biomass boiler (d) electricity for lights, cooking and appliances (e) a quantity of logs for the wood burning stove (f) permission to bring up to two dogs. In the event of excessive use of power, we reserve the right to make an appropriate charge.

Proprietors' Liability

  • 32. Under no circumstances will the Proprietors' liability exceed the total amount paid for the cottage (save for personal injury or death caused by the negligence of the Proprietor).

Force Majeure

  • 33. Your booking is accepted on the understanding that the cottage will be put at your disposal on the date agreed with us. Should this not be possible due to circumstances beyond our reasonable control, we cannot guarantee to provide an alternative holiday property. In this case the amount you have paid will be returned to you in full and you will have no further claim against us.

Cancellation by the Customer

  • 34. If written notice of cancellation is received  we will attempt to re-let the accommodation; although no guarantee of successful re-letting is given. If the Proprietor is unable to re-let the cottage you shall remain liable for the full amount due. In the event of re-letting taking place, your payment less 20% administration fee will be returned. We do however advise you to take out your own holiday insurance cover to provide for this if you have to cancel.

Cancellation by the Proprietor

  • 35. The Proprietor does not expect to have to make any changes to your booking, but if this does happen, the Proprietor will contact the Customer (by telephone where reasonably possible in the case of a significant change or cancellation, minor changes will be notified by post or email) as soon as is reasonably practical, explaining what has happened, and inform you of the cancellation or change.

Unfair Contract Terms Act 1977

  • 36. In all cases where any part of these terms and conditions is an unenforceable provision in terms of the Unfair Contract Terms Act 1977 or otherwise determined by any court to be unenforceable, the unenforceable provision shall not affect the validity of the remaining portion of these terms and conditions, which shall remain in force as if the unenforceable provision had been eliminated.


  • 37. The Proprietor has taken every care to ensure that the accuracy of property descriptions on their website and in their brochure and all information is provided in good faith and is believed to be correct, but they do not form part of the contract between the Proprietor and the Customer.

  • 38. Our site contains links to external websites. The Proprietor is not responsible for the accuracy, content or the privacy practices of third party websites. The Proprietor will not be held responsible for any arrangements or claims made between the customer and any operators of the external links on this website.

Data Protection

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    Dispute Resolution

  • 40. We would aim to resolve any disputes quickly and amicably. However if we can't resolve any disputes by agreement, you and we agree to Scots law applying.